Customer Service

General Questions

Hours: 9:00 AM to 6:00 PM Eastern Time
Phone: 800.894.5374, choose the customer service option
Outside the United States and Canada: +1.508.315.6600

If you have questions for customer service, please utilize our customer support portal.

We provide Customer Service for customers and prospective customers alike. We are available to assist with the following:

  • License Key replacement
  • Product registration and/or activation
  • Status of an order
  • Missing or damaged product

License Key Request:

License Keys are only required for use with certain versions of Kurzweil 3000 for Windows (standalone and network). Request a Kurzweil 3000 for Windows License Key.

Product Registration and Activation:

All current versions of Kurzweil 3000 allow for online registration and activation directly through the software. For those who would like to register their Kurzweil 3000 product, please fill out the online registration form. If you require assistance because of Internet problems, or you've forgotten your username and/or password, please email customer service or call 800.894.5374. Outside the United States and Canada call +1.508.315.6600.

Status of an Order:

We're happy to look into the status of an order you have placed with us. Please email customer service and they will e-mail you with the status of your order.

Please note: If you provide a valid email address to your representative at the time of the sales order, you will automatically receive an order acknowledgement and a shipment notification upon shipment of your order.

Missing or Damaged Product:

If you've received an order that you believe to be incomplete or if part of all of your order is damaged in some way, please email customer service and a representative will be in touch with you to assist with product replacement.

You should contact Technical Support for help with any of the following:

  • Kurzweil 1000
  • Kurzweil 3000 for Windows
  • Kurzweil 3000 for Macintosh
  • Product Installation
  • Hardware Issues
  • Scanner problems